Clients with keypad or smart entry systems may create a dedicated access code for Snuggles & Strides Pet Concierge.

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Benefits:​

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• No physical key exchange

• Access can be added or removed at any time

• Fully discreet

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Benefits:​

​

• No physical key exchange

• Access can be added or removed at any time

• Fully discreet

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Secure Key Retention 

For recurring clients:

• Keys are tagged with coded identifiers only

• No names or addresses are attached

• Keys are stored in a locked key management system

• Access information is stored separately

• Keys are never duplicated without written authorization

 

Discreet Lockbox Option (Optional)

​If preferred, we may utilize a neutral black lockbox.

Lockbox standards:

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• Subtle, minimal branding only
   

• No identifying information displayed
   

• Positioned discreetly
   

• Never indicates home vacancy
   

 

Confidentiality Standards

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We operate with private-service discretion.

 

​We do not:

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• Publicly share client addresses
   

• Post home photos without consent
   

• Discuss client residences
   

• Share alarm codes or entry details
   

Your privacy is respected at all times.

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Scheduling & Availability

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• 24–48 hours notice recommended
   

• Weekend appointments available (premium rates may apply)
   

• Holiday scheduling fills quickly
   

• Recurring weekday clients receive priority booking

 

 

We do not overbook. Each client receives focused attention.

 

 

Payment Policy

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• Payment is required prior to service
   

• Digital invoicing provided
   

• Recurring plans may enroll in automatic billing
   

• Late payments may result in service suspension
   

 

Rates are subject to change with notice.

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Cancellation Policy

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• 24-hour notice required for weekday cancellations
   

• 48-hour notice may apply for weekends and holidays
   

• Same-day cancellations may be charged in full
   

• Holiday services may require prepayment

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Visits canceled with less than 24 hours notice may be charged in full.

 

This policy protects reserved appointment time.

 

Client Responsibilities

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Clients agree to:

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• Provide accurate pet and household information
   

• Disclose any history of aggression or bite incidents
   

• Ensure pets are current on vaccinations
   

• Provide secure collars, harnesses, and leashes
   

• Provide veterinarian contact information
   

• Provide an emergency contact
   

Failure to disclose behavioral concerns may result in service termination.

 

Veterinary & Emergency Policy

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In the event of illness, injury, or emergency:

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• We will attempt to contact the client immediately
   

• If unreachable, we will contact the emergency contact
   

• If necessary, we may transport the pet to the designated veterinarian
   

The client assumes financial responsibility for veterinary expenses incurred.

 

Weather & Safety Policy (Texas Climate)

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In extreme Texas heat:

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• Walk durations may be adjusted
   

• Hydration breaks prioritized
   

• Pavement safety evaluated
   

In severe weather:

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• Schedule adjustments may occur
   

• Clients will be notified promptly

 

Pet safety always takes precedence.

 

Limitation of Liability

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While Snuggles & Strides Pet Concierge exercises reasonable care and professionalism:

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• We are not liable for pets that escape due to faulty fencing or doors
   

• We are not liable for injury resulting from undisclosed aggression
   

• We are not responsible for damage caused by pets
   

• We are not liable for acts of nature, burglary, or third-party actions
   

Except in cases of gross negligence or willful misconduct, the client agrees to hold harmless Snuggles & Strides Pet Concierge.

 

Home Care Standards

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We treat your residence with the same respect as your pet.

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• Doors and gates secured
   

• Lights adjusted if requested
   

• Shoes removed upon request
   

• Feeding areas left clean
   

• No visible pet-sitting signage
   

We leave no trace beyond a calm, cared-for pet.