Privacy Policy
Home Access & Privacy Policy
Security, discretion, and homeowner privacy are foundational to our service. Clients may choose one of the following secure access options:
Smart Lock Access (Preferred)
Clients with keypad or smart entry systems may create a dedicated access code for Snuggles & Strides Pet Concierge.
Benefits:
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No physical key exchange
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Access can be added or removed at any time
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Fully discreet
Secure Key Retention
For recurring clients:
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Keys are tagged with coded identifiers only
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No names or addresses are attached.
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Keys are stored in a locked key management system
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Access information is stored separately
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Keys are never duplicated without written authorization
Discreet Lockbox Option (Optional)
If preferred, we may utilize a neutral black lockbox.
Lockbox standards:
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Subtle, minimal branding only
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No identifying information displayed
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Positioned discreetly
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Never indicates home vacancy
Confidentiality Standards
We operate with private-service discretion.
We do not:
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Publicly share client addresses
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Post home photos without consent
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Discuss client residences
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Share alarm codes or entry details
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Your privacy is respected at all times.
Scheduling & Availability
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24–48 hours notice recommended
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Weekend appointments available (premium rates may apply)
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Holiday scheduling fills quickly
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Recurring weekday clients receive priority booking
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We do not overbook. Each client receives focused attention.
Payment Policy
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Payment is required prior to service
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Digital invoicing provided
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Recurring plans may enroll in automatic billing
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Late payments may result in service suspension
Rates are subject to change with notice.
Cancellation Policy
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24-hour notice required for weekday cancellations
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48-hour notice may apply for weekends and holidays
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Same-day cancellations may be charged in full
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Holiday services may require prepayment
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Visits canceled with less than 24 hours' notice may be charged in full.
This policy protects reserved appointment times.
Client Responsibilities
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24–48 hours notice recommended
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Weekend appointments available (premium rates may apply)
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Holiday scheduling fills quickly
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Recurring weekday clients receive priority booking
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We do not overbook. Each client receives focused attention.
Veterinary & Emergency Policy
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In the event of illness, injury, or emergency:
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We will attempt to contact the client immediately
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If unreachable, we will contact the emergency contact
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If necessary, we may transport the pet to the designated veterinarian
The client assumes financial responsibility for veterinary expenses incurred.
Weather & Safety Policy (Texas Climate)
In extreme Texas heat:
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Walk durations may be adjusted
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Hydration breaks prioritized
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Pavement safety evaluated
In severe weather:
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Schedule adjustments may occur
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Clients will be notified promptly
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Pet safety always takes precedence.
Limitation of Liability
While Snuggles & Strides Pet Concierge exercises reasonable care and professionalism:
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We are not liable for pets that escape due to faulty fencing or doors
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We are not liable for injury resulting from undisclosed aggression
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We are not responsible for damage caused by pets
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We are not liable for acts of nature, burglary, or third-party actions
Except in cases of gross negligence or willful misconduct, the client agrees to hold harmless Snuggles & Strides Pet Concierge.
Home Care Standards
We treat your residence with the same respect as your pet.
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Doors and gates secured
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Lights adjusted if requested
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Shoes removed upon request
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Feeding areas left clean
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No visible pet-sitting signage
We leave no trace beyond a calm, cared-for pet.